1. Digital Product Policy (Instant Access)

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All digital products—such as journals, guides, templates, audio files, courses, and downloads—are delivered instantly after purchase.

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Please ensure your email address is entered correctly at checkout, as download links and access instructions are sent directly to your inbox.

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If you do not receive your download within 10 minutes, please check:

• your spam/junk folder

• promotions tab (Gmail)

• that your email address was entered correctly

If still missing, email contact@natalieamey.com and we will gladly resend your files.

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2. Refund & Return Policy

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Because all digital products are delivered instantly and cannot be returned, all sales are final.

This includes:

• Digital downloads

• Journals

• Templates

• Guides

• Courses

• Audio files

• Creative tools

• Life Story Reframer™ add-ons

• Any instantly unlocked materials

 

No refunds, exchanges, or cancellations are offered on digital goods.

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Books purchased through Amazon or another retailer are subject to that retailer’s return policies, not CreativeHeartForce™.

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If you made a duplicate purchase or experienced a technical issue, please contact us. We will always do our best to assist you.

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3. License & Usage Rights

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All CreativeHeartForce™ products are protected by copyright and provided for personal use only.

You may NOT:

• Resell, share, or redistribute files

• Alter, adapt, or rebrand materials for sale

• Upload files to shared drives or groups

• Use materials in a commercial project

• Claim content as your own

You MAY:

• Use the files for your own creative life, journaling, reflection, or personal development

• Print materials for your own use

• Save materials on your personal devices

 

If you desire a commercial or organizational license, please email contact@natalieamey.com.

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4. Course Access & Expiration

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Unless otherwise stated:

• Courses are delivered through the platform indicated at checkout.

• Access is granted to the purchaser only.

• Login details may not be shared or transferred.

• Course access remains active as long as the course is publicly offered.

If you lose access due to a login issue, email us for assistance.

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5. Coaching & Program Terms

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If coaching sessions or group programs are purchased through the shop, the following applies:

• Sessions may be rescheduled with 24 hours’ notice

• Missed sessions are non-refundable

• Program purchases are final

• No guarantees are made regarding outcomes or personal results

Coaching is a supportive, educational service and is not a replacement for therapy or medical care.

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6. Physical Products (If Applicable)

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If physical products are added to the shop in the future (books, journals, merchandise):

• Shipping rates will be displayed at checkout

• Delivery times vary by region

• Damaged or incorrect items will be replaced; email us with a photo within 7 days

• Returns for physical goods are accepted only if stated on the product page

If you do not currently offer physical goods, you can omit this section.

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7. Technical Support

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If you experience:

• A failed download

• Corrupted files

• Access issues

• Broken links

• Playback problems

• Login issues

 

Please email contact@natalieamey.com.

You will receive support within 1–2 business days.

We are committed to ensuring you can access everything you purchased.

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8. Contact Information

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For any questions or support, contact:

CreativeHeartForce™
Natalie Amey Creative Enterprise, LLC
100 Oceangate, Suite 1200 #6027
Long Beach, CA 90802

 

Email: contact@natalieamey.com
Phone: 562-242-3900